BT to hire 1,600 staff amid internet connections criticism

BT has now decided to hire 1,600 engineers, as they have received criticism from regulation over the speed at the new internet connection, which was they have installed in faults repairs. The internet provider which includes Sky and TalkTalk broadband has been talked and discussed about by watchdog, after customers were complaining and discussing about the internet provider being too slow and unable to connect with the internet for a long time.

Installations have picked up and are now within target, but TalkTalk says a third of faults reported by its customers are not fixed on time. Ofcom is expected to propose that by the financial year beginning April 2016, targets will have to be met 80% of the time. If they are not, BT could be fined.

BT's service has in the past been hampered by bad weather, particularly when rain floods its ducts and manholes. During 2012, the wettest year on record, the time it took to install the some fibre lines fell to 18 days on average. During 2011, repairs slowed to an average of six days.

Openreach employs more people than the Navy, with 31,600 staff. As the company has been ramping up the roll out of its fibre-optic network, numbers have grown by 1,200 in the last year. Many recruits will be drawn from the armed forces, with Garner emphasising there will be jobs for wounded personnel. He also wants more female engineers – less than 10% of Openreach staff are women. "There's no reason why that can't change," said Garner. We'll be a better organisation if we better reflect the society we are part of, why would we not be fishing in half the labour pool?

I think that BT is doing the right thing, as they are making sure that their companies is providing everyone with internet, as they have paid for it each month, also, it allow the business to be up to date. It makes sure that the business is operating and providing people with the internet.